FAQs
When can I expect delivery?
Products are available for delivery within 1 – 3 business days of your order being placed (excluding weekends & public holidays). **Please call or contact us regarding deliveries outside Lagosr**.
How much does delivery cost?
Delivery is calculated based on the weight of your total order and your desired location for delivery.
Simply give us a call on 08113260000 or send us an email to discuss further.
Can I collect my Order?
Yes we can arrange a collection but at our discretion but all orders are delivered.
Simply give us a call on 08113260000 or send us an email to discuss further.
Do you deliver outside Lagos?
We are happy to offer a full refund, provided all original packaging that came with your order are returned.
If for any reason you would like to return a product, please give us a call on 08113260000 or send us an email.
Notification of goods to be returned should be made within 7 days from the date you received your items. We do not accept returns after 7 days.
We will arrange for collection but please note a fee will apply.
Where is my order?
Your order will arrive within 1 – 2 business working days from the day you place an order.
You will receive a confirmation email after placing your order stating the order has been completed. Please remember to check all your email folders, including spam/junk folders for the confirmation.
Track your order
You can track the status of your order by calling our customer service number on 08113260000
Creating an account
You will need to register as a customer should you wish to make a purchase or enquiry. This also makes placing orders in future much easier.
Payment
Currently not accepting payment online now. Once this service is up, we will ensure we inform you.
Change or cancel my order?
To cancel your order or request for refund, please call our customer service team:
By Phone: 08113260000
By e-mail: orders@stationerycity.com – please include your order number & description to avoid delay.
Your refund or credit note will be issued within immediately after confirmation.
Can’t access your account?
We ask that you sign in using the same email and password that you used when you first registered. If you can remember your password, please click on the “forgotten your password” button, and we’ll remind you what your password is.
How safe is your online shop?
We use SSL certificates from our trust IT service Tsohost and WordFence for online security and we are constantly researching and improving our software to ensure we are always protected.
Privacy & security policy
Here at StationeryCity we take security and privacy seriously. We do not pass on your details to anyone.
Opening Hours
Our business hours are from 9.00am – 4.00pm Monday to Friday. We are closed at the weekends & public holidays.
Customer Service
We aim to provide or customers with a hassle-free shopping experience. Our FAQs section is designed to help you find answers to questions related to shopping on our website.
If you are not able to find an answer in our FAQs section, please call or email us and we will ensure to answer your question(s) as quickly as possible.
By Phone: 08113260000
By Email for info: info@stationerycity.com
By Email for orders or queries: orders@stationerycity.com
